Acceptable Use Policy

This Acceptable Use Policy (this “Policy”) describes prohibited uses of the hosted application and infrastructure service as well as other services (the “Service”) offered by ShuttleOps Inc.. This policy supplements and is incorporated into ShuttleOps’ Master Subscription Agreement (“MSA”) (available at https://www.shuttleops.io/legal/msa) and Free-Trial Subscription Agreement (available at https://www.shuttleops.io/legal/free-trial-agreement). This Policy also describes the content, including but not limited to the software, code or other ideas transmitted through the Service (the “Content”) which is permitted in your use of the Service.

If any provision in this Policy conflicts with a term in the MSA or the Free-Trial Agreement, then the applicable provisions of MSA or the Free-Trial Agreement will prevail unless the term in this Policy specifically states that it will prevail.

If you violate this Policy, ShuttleOps may suspend or terminate your use of the Service. ShuttleOps’ right to suspend or terminate your use of the Service applies even if a breach is committed unintentionally or without your authorization, if ShuttleOps believes that suspension or termination is necessary to ensure compliance with laws or to protect the rights, safety, privacy, security or property of ShuttleOps, its customers or third parties.

ShuttleOps may modify this Policy at any time by posting a revised version on its website. By using the Service, you agree to the latest version of this Policy.

Intellectual Property

You may not use the Service in any manner that would result in an infringement, dilution, misappropriation or other violation of any intellectual property or proprietary rights of others, including but not limited to copyrights and rights arising from patents, trademarks and trade secrets.

Inappropriate Content

You are solely responsible for any Content published or made available by you through the Service. You may not use the Service to transmit, store, display, distribute or otherwise make available Content that is defamatory, libelous, threatening, harassing, abusive, hateful, deceptive, fraudulent, obscene, pornographic, indecent, harmful to minors, or otherwise objectionable, including without limitation Content that constitutes child pornography.

Harmful Content

You may not use the Service transmit, store, display, distribute or otherwise make available Content or technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program or data, including without limitation viruses, Trojan horses, bots, worms, scripting exploits, time bombs or other malicious code.

No Framing or Scraping

You may not frame or mirror the Service without ShuttleOps’ express prior written consent. You may not use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine,” or in any way gather any messages, text, files, images, photos, video, sounds, profiles, works of authorship, or any other material or data from the Service or reproduce or circumvent the navigational structure or presentation of the Service without ShuttleOps’ express prior written consent. Notwithstanding the foregoing, ShuttleOps grants to the operators of public search engines the permission to use spiders to copy material from the Site for the sole purpose of, and solely to the extent necessary for, creating publicly available searchable indices of such material, but not caches or archives of such material. ShuttleOps reserves the right to revoke these exceptions either generally or in specific cases.

Email and Unsolicited Messages

You may not use the Service to transmit unsolicited email or other messages, including without limitation unsolicited bulk email (“spam”), or email or messages that are excessive and/or intended to harass or annoy others. You may not continue to send email or other messages to a recipient who has indicated that he/she does not wish to receive them. You may not alter or obscure email or message headers or assume a sender’s identity (including without limitation by engaging “spoofing”, “phishing” or similar attacks) without the sender’s explicit permission.

System Security

You may not use the Service to violate the security or integrity of any network, computer or communications system, software application or computing device (each, a “System”), including without limitation by attempting to: (a) probe, scan or test the vulnerability of a System or breach or circumvent security or authentication measures without authorization; (b) make network connections to, or otherwise access, a System without authorization; (c) monitor data or traffic on a System without authorization; (d) tamper, reverse-engineer, hack, interfere with, disrupt or disable a System, including without limitation by means of overloading, “flooding,” “mailbombing,” “crashing,” or denial of service attacks; (e) forge any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; (f) use another party’s account name or persona without authorization; or (g) take any action in order to obtain a Service to which you are not entitled.

Privacy

You may not use the Service to violate the privacy or confidentiality of others, including by transmitting, storing, displaying, distributing or otherwise making available others’ private or confidential information (including without limitation their account names or personal data associated with their Service) without authorization.

Compliance with Laws

Without limiting the foregoing prohibitions, you may not use the Service for any illegal purpose or in violation of any laws (including without limitation data, privacy, consumer protection, and export control laws).

No High-Risk Use

You may not use the Service in any situation where failure or fault of the Service could lead to death or serious bodily injury of any person, or to physical or environmental damage. For example, you may not use, or permit any other person to use, the Service in connection with aircraft or other modes of human mass transportation or nuclear or chemical facilities or any other similar use which could reasonably be considered ‘high risk’.

Responsibility for End Users

You are responsible for violations of this Policy by anyone using the Service with your permission or using your account on an unauthorized basis. Your use of the Service to assist another person in an activity that would violate this Policy if performed by you is a violation of this Policy. This Policy applies to anyone accessing or using the Service; however, each prohibition included in this Policy shall be interpreted to include, and apply to, any action directly or indirectly taken, authorized, facilitated, promoted, encouraged or permitted by a user of the Service, even if such person did not themselves violate the prohibition.

Monitoring and Enforcement

ShuttleOps reserves the right, but does not assume the obligation, to investigate any violation of this Policy or misuse of the Service. ShuttleOps has the right in its sole discretion to edit, refuse to post or remove any Content or material submitted to or posted on the Service that ShuttleOps finds to be in violation of this Policy. ShuttleOps may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Such reporting may include disclosing appropriate customer data. ShuttleOps also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of this Policy.

Reporting Violations

If you become aware of any violation of this Policy, you must immediately notify ShuttleOps by email at legal@shuttleops.io and provide ShuttleOps with assistance, as requested, to stop or remedy the violation.

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